Accessibility Statement

Accessibility Statement for www.dublintownvouchers.ie

This statement applies to the accessibility of the content and services published on www.dublintownvouchers.ie. Our aim is to ensure a seamless and accessible experience for all users visiting our primary website.

Please note that our voucher e-commerce services are facilitated by a separate, third-party platform located at https://dublintown.voucherconnect.com/product/9833. While we strive to partner with accessible service providers, this accessibility statement covers only the content and functionality of www.dublintownvouchers.ie.

This accessibility statement is provided in a digitally accessible format. Should you require this statement or further information about our services on www.dublintownvouchers.ie in an alternative accessible format (e.g., large print, accessible PDF, or verbal summary), please contact us using the feedback channels provided.

Measures to Support Accessibility

DublinTown Vouchers is committed to ensuring the accessibility of www.dublintownvouchers.ie for all users, including people with disabilities. We take the following measures to support accessibility:

  • Include accessibility in internal policies and practices
  • Provide ongoing accessibility training for staff
  • Assign clear accessibility goals and responsibilities
  • Implement formal accessibility quality assurance processes

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements to improve web accessibility for people with disabilities. These guidelines include three levels of conformance: Level A, Level AA, and Level AAA. www.dublintownvouchers.ie is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. This level is widely recognised as providing a good balance of accessibility for a broad range of users and is aligned with international best practices.

Preparation of this Statement

This statement was drafted on June 25, 2025. Our website’s accessibility was thoroughly tested on May 20th, 2025, to ensure compliance with the WCAG 2.2 AA standard. Testing included a combination of automated scans and manual reviews to identify and address issues not detectable by automated methods alone.

Feedback

We welcome your feedback on the accessibility of www.dublintownvouchers.ie. If you encounter any accessibility barriers or would like to make a request concerning our main website, please contact us:

  • Phone: +01 633 4680
  • Email: info@dublintown.ie
  • Postal Address: Dublin City BID Company trading as DublinTown, Level 1, 43–45 Middle Abbey Street, Dublin 1
  • Contact Page:  https://www.dublintownvouchers.ie/contact/

We aim to respond within 3 business days.

Technical Specifications

The accessibility of www.dublintownvouchers.ie relies on the following technologies to function correctly across different devices and assistive technologies:

  • Semantic HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are relied upon to meet current accessibility standards.

Known Accessibility Issues and Solutions

While we strive for a fully accessible website, we are aware of the following areas on www.dublintownvouchers.ie that currently present accessibility challenges. We are actively working to remediate these issues and improve the user experience for everyone.

  • The site search feature isn’t keyboard accessible; we are currently working on a solution to update this.

Assessment Approach

The accessibility of www.dublintownvouchers.ie has been evaluated using the following approaches:

  • Self-assessment
  • External evaluation
  • Automated accessibility testing
  • Manual accessibility testing

Formal Complaints

DublinTown Vouchers is dedicated to providing accessible digital services on www.dublintownvouchers.ie. If you wish to file a complaint or request content in an accessible format regarding our main website, please include:

  • The format you require (e.g., accessible PDF, large print)
  • The content you need (including the URL from www.dublintownvouchers.ie)
  • Your name and email address

Contact us at info@dublintown.ie or through our Contact Us page. We will make all reasonable efforts to accommodate your request. If you are not satisfied with our response to your feedback or complaint regarding the accessibility of our service on www.dublintownvouchers.ie under the European Accessibility Act, you may also contact the relevant national enforcement body. For e-commerce services, this is the Competition and Consumer Protection Commission (CCPC). Further information about the CCPC’s role in enforcing the EAA can be found on their website: https://www.ccpc.ie.